Customer Service optimised.

According to the general consensus, it is best to always think from the customer’s perspective. However, customer services often still follow the operational circumstances.
For a medium-sized retail and service company, we were able to optimise customer service together with their dedicated employees:
Instead of small teams working on a case-by-case basis in many departments, customers are now being served professionally and end-to-end by just one team – efficiently for customers and company.
Whether friendly customer service, expert customer advice or in-depth customer assistance: the transparent cross-role services motivate the team and delight the customers.
With the use of modern and AI-supported systems, customers are supported across all products and services while queries to business departments are reduced by around 80%.